Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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11665 Someone from VIC thinks vodafone is at 10 Jan 2011 09:57:42 AM
I have been on the phone to a friend this morning and during a 20 minute conversation, the phone dropped out three times. This happens on a regular basis! Also the 3g keeps disappearing and my internet connection is getting slower and slower. The free text to 1512 to check my account balance and the amount owing regularly comes back saying "this service is temporarily unavailable". I have had countless issues with logging on to the 'myvodafone' website. My password (the same one I have used for two years) suddenly stopped working, so I reset my password, this password worked for one day and then the next did not. This has happened regularly over the past month and Vodafone informs me that I have to re-register with myvodafone, which I have done 4 times in the past month and still no luck!! Every time my password does not work, I have to re-register again, the new password works for the first or second log-in then it fails the next time... and vodafone assures me each time that they have fixed the problem. My voicemail has failed to work on and off over the past year. I sometimes get my messages 3 days after they were left or not at all. Don't get me started on LARA!!! She gets me so worked up it is not funny..."Was that a yes or a no?" NO "sorry I didn't quite get that? Please say yes or no" NO "Sorry I didn't quite get that" - it drives me insane!!!! I have complained about Lara to Vodafone on numerous occasions. I am now concerned regarding this latest news of personal details being leaked. How do I sign up for the class action against Vodafone?