26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11667 Someone from VIC thinks vodafone is Deaf at 10 Jan 2011 10:02:05 AM
I won't repeat all the issues everyone has aired here but rest assured, I've experienced many of 'em. My post is about another security issue that Vodfone's website has which exposes the previously logged-in user's account to a subsequent user on the same machine.

If I log into MyVodafone then log out and get my partner to log in, she will often get MY account details. Yes, it seems as if there is some kind of cookie handling problem with their site which retains the previous login details and uses it to log the next user in. Give it a try.

I advised Vodafone about this months ago - even directly to Mr Dews-Nothing - but the problem was still apparent last time I tried it a week or so ago. Maybe they'll pay a bit more attention now they're in the privacy law soup.