26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11670 Someone from Somewhere else thinks vodafone is By locking us out due to privacy breech at 10 Jan 2011 10:12:10 AM

A short while back I was locked out of Vodafone. Had to phone the 'friggin' call centre and go on hold for hours (again).

They said they would reset my password, but SURPRISE SURPRISE my new password was now 6 digits not 4 as previously.

I'm convinced that Vodaphone changed the network to require 6 not 4 digit passwords and that caused me and thousands of others to be locked out.

I had done nothing to cause me to be locked out. Eg entering wrong passwords.

Why did they do this? After reading the news of the PRIVACY BREECH of Vodafone customer data it is not hard to put two and two together.

QUESTION: To those of you who also got locked out - Did your password change from 4 to 6 digits. If it did I think we need to start to collate evidence on this issue to add to the class action.
14 Jan 2011 05:00:00 PM: Huh? Password for what? What are you locked out of?