26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11676 Someone from QLD thinks vodafone is no longer with them, but still being billed at 10 Jan 2011 10:37:54 AM
Hi, i went on a voda plan in 2008, i ended up paying out the contract in march 2010 because of poor coverage and constant drop out; plus the phone i got on contract broke and i labelled it just another dodgy voda product. but late last year i recieved a text saying (i kept my number and moved to a different provider) my bill had been sent to email but had bounced back so i should expect a bill in the mail and be aware of the $2 postage fee... i rang them and learned i actually had a credit, it took over 6 weeks to recive the credit back... but have just recieved another text stating i need to update my email address on the system and to expect another bill in the mail...
i havent been with them since march 2010 and my contract was due to expire in mnay/2010 anwnyway...
just another example of this corporate getting it wrong - good luck with the case.
i am a little concerned now that if they are still texting me then my contact details are still on their database, which we learned thru the media could be being onsold or stolen by fraudsters.. can anyone tell me how i can check this and have my details destroyed by voda?

10 Jan 2011 10:43:50 AM: Read this.......you will have to copy and paste.... http://www.oaic.gov.au/news/media_release_vodafone.html
10 Jan 2011 03:18:20 PM: hey so you're concerned about privacy and your details with vodafone but vodafail.com team have had to remove some of your personal details because you openly posted them onto this (non-password protected) site.. hahahaha.