26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11679 Someone from NSW thinks vodafone is annoying at 10 Jan 2011 10:52:35 AM
I have made the mistake of going onto a pre-paid contract. It seems as though vodafone don't take my complaints seriously as they already have my business. I ve been having problems connecting to the web-site and thus e-mails, and this is the main reason I upgraded my phone to a sony xperia. I keep getting told it either a problem with vodafone 'upgrading' or my actual phone. Frequently I can't get any coverage at all, and no 'data'.

I never really had any problems with vodafone before 3G, its like they just can't handle it.

I wish i was more of a pushy person, as i find it very hard to confront salespeople with the difficulties I'm stuck with and the 1555 is exhaustingly difficult to get to someone who can help me.
The most scary stuff has been when I have been overcharged or by the wrong amount.


10 Jan 2011 11:03:24 AM: I meant to write POST PAID...
I feel that had I been someone who could easily change to another provider ,that I might have had more attention. Vodafone have given me noithing but strife and even living in Wollongong there are so many places I can't get any reception at all.
10 Jan 2011 11:05:47 AM: You don't have to put up with it just because you are in a contract. Contracts work both ways. Check out the 'how to complain' page for who to contact. If you are not getting the service you are paying for then you should be able to get out without being charged.