26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11705 Someone from NSW thinks vodafone is Super Fail at 10 Jan 2011 11:57:02 AM
I previously posted about my phone and leg surgery and the fact that I could not, on occasion, receive or make calls. Which would be GREAT if I fell down the stairs on my crutches!
Now we can all enjoy the added stress of wondering if someone is wandering around using our personal details.
Right now, I'm on hold trying to find out how to contact Vodafone and cancel my contract early. Their email form is "temporarily out of order" and you can't leave a message to be called back on the 1555 number. It seems you can post a letter to PO BOX 2580, Kingston Delivery Centre, Kingston, TAS 7050.Right up there with the technology! I've turned into one of those old ladies who writes complaining letters, I'm a Vodacrone...
10 Jan 2011 12:00:23 PM: aaaaannnnd they just hung up on me after waiting 15 minutes. Yay. Must hobble off and get that pen and paper..."Dear Sir, In the immortal words of Amy Winehouse, I would like to say "what kind of f*ckery is this?"