26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11706 Someone from ACT thinks vodafone is colossal at 10 Jan 2011 11:59:42 AM
Like so many, I have experienced the same things, lost calls, lost texts, calls going straight to voicemail even though I had full reception at the time...

I've had periods (lasting for up 2 days) when my email and internet will not work... full stop.

I have had issues since approx August, but didn't complain as they were pretty rare and they weren't interfering too much.

It was only in late November that the issues turned annoying and more frequent.

I visited 3 stores in 2 cities, I did sim checks but they seemed more interested in fixing the handset (in spite of my putting my sim into a different phone for 24 hours and having the same result) or getting me to pay for a new iPhone...

So I called VF for the first time on Dec 2, reported the issues... then again when I wasn't called back on Dec 6, then Dec 12, 16, and 31. I called on Jan 4 to speak to tech people to launch an investigation... I was told that I would be called the next day... then when they didn't call back by 9am on the 6th, I made a complaint with the TIO.

I then called VF again and told them that I wanted this settled quickly and painlessly for everyone, and after being on the phone for 2 hours with tech support I refused to talk to them again. They then said, and I quote "someone will call you within 24 hours to sort out how this can be settled"... no phone call on 7 Jan...

Then today, 10 Jan, after pestering the customer service person, I was put through to the cancellations area... probably not who I should have been put through to... I got a bit of a shock when told that the only record they had of my complaining about coverage was on Dec 2... so they considered this to be 'out of the blue, and just complaining about it now', then suggested that I shouldn't be listening to 'media hype'... I was then told to give three specific events of problems - as if I keep all my records?

I didn't appreciate the tone or attitude, I was told I could leave my contract but the exit fees of $495 would not be waived.

I spoke to the TIO to add this information...

I'm tired of this, wasting my time... I just want to leave...
10 Jan 2011 01:18:45 PM: That is terrible, I can't believe that was their response!
11 Jan 2011 02:25:13 PM: Vodaphone told me to replace my handset too. But I had to pay for it outright or break my contract for $827. So I bought a new handset outright, GUESS WHAT, didnt fix the problem. I think they should reimburse me for the handset I DIDN'T need.
16 Jan 2011 12:31:16 PM: This extremely convenient faulty record keeping of Vodafone's needs a lot more scrutiny- it could be why their pals at the TIO treat them so kindly.