26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11707 Someone from VIC thinks vodafone is Vodafone's top employee is Lara at 10 Jan 2011 12:09:57 PM
Well she is the only person you get to speak with and sadly Lara's propensity to make errors is at least better than network reception.

I use vodafone on a 3G dondgle for one remote destktop. The connection drops 2-3 times a day on average, some days 10 times sometimes just 1 time.

Vodafail's helpful technical support deny any problems, suggested using 2g, and well generally leave you hold.

For my company mobiles I particularly lved their admin stuff ups. We had 2 personal and 1 corporate account. I tried to transfer 1 phone from a personal to the business account. Far too complex for Vodafail's dynamic team. Instead they opened another corporate account...in an identical company name. But the geniuses staffing vodafail decided that perhaps I needed a different type of company a small home based one. So called 'soho' for this whobdnt know small businesses get to enjoy Lara bigger ones get a different customer service phone number and (marginally) better customer service...to keep riff raff out (that would be all the other people stupid enough to use vodafail) they block normal customers phone numbers. So if you inadvertently call the (very marginally) better team it says number not available. So as the business owner the only way I could call the dynamic duffers staffing vodafail was to dial 1831 To hide my number then call customer "service" (lol.) of course the two dynamic teams don't talk to each other and after nearly an hour more of time attempting to add the soho account to my corporate one u gave up. I moved to Optus. ..... And Wow! I can get reception!!!! My calls drop about 90% less often!!!

Buy vodafail weren't finished with me. Oh no, even after moving to Optus vodafail still kept skewing up. How? Well they keep a special list of vodafone customers (ie gullible folks) so anyone calling from a vodafone sees this list, well they kept my number of the vodafone customer list but moved the account. Result anyone calling from a vodafone got 'number not available' ah can thus company get ANYTHING right. What a bunch of f-wits.

F-wits who are sooooo quick to screw customers over. Anyone travel on vodafail? Beware!!!!!! they have 2 tariffs "f^% you over" and "just really expensive". I think they call them world traveller and traveller plus. Anyway the screw you over tariff is the default and it's incredably expensive for just about everywhere you want To go, new Zealand, us, europe, Asia etc . Screw you over tariff is cheaper on popular detonations like Zimbabwe and somalia etc....get the picture. You know how thus ends a call to vodafail customer service sets you up to travel and after 2 days in new Zealand I get back with an 800 dollar bill !!! Oh and I was using vodafail nz there too. And the network is just as bad. Anyway watch out for it, their customer service folks are trained to pit you onto screw you over tariff.

Can you believe these cheaky a$$$ holes actually call me up as each of my contracts comea up to expirey. After years of f%^#*ing me over they seriously expect us to re-sign.

It's NOT just reception. The entire organization is rotten to the core with a culture of pulling the wool over customers eyes.


At last a place where we can tell the world the reality of being a vodafone customer.
13 Jan 2011 08:17:39 PM: Whirlpool?