Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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11720 Someone from VIC thinks their gain is No more vodafail at 10 Jan 2011 12:34:56 PM
On December 23 I spent the best part of a morning on the phone to a Vodafail call centre in India. I was polite but firm and when I was told that I did have service in my area I repeated that I had my phone there with me (I called on my landline as I had no service on the Vodafail) and I definitely had no service despite what their database said. They appeared to have no record of my previous complaints and offered to refer me to technical support. I politely declined this as pointless and asked to speak to a supervisor each time having to explain my situation - living in rural Victoria, travelling alone on country roads at night - a safety issue etc etc. I persisted politely, each time escalating it to the next level of supervisor and finally they agreed to cancel my contract and waive any fees. I am now with another provider and have five bars on my phone.