26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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11768 Someone from ACT thinks their gain is NO GAIN WITOUT PAIN at 10 Jan 2011 03:23:04 PM
10 Jan 2011 03:27:06 PM: OOPS! Actually from VIC.

Rakesh the call centre manager was also quite reasonable especially considering the strain placed upon him, and his team (two of whom I dealt with before getting Rakesh) but I shall be penalised for breaching the contract.
10 Jan 2011 04:34:36 PM: Strike that! I am still connected (to Voda) but can't get through to customer "care" . Tried to call Darwin but "Network busy"
11 Jan 2011 03:53:08 PM: OK I.m stil connected. Nice chat with vocabularily challenged Lara who put me through to several sections but there is noone home. Customer care responds to my texts with the amount owing. Tried to call local stores but the message says they are busy.
12 Jan 2011 08:46:57 PM: Speak to the TIO, they should be able to get you out of your contract free of charge. Im pretty sure there should be a clause in there regarding availability of service. A company cant charge you for a service they cant provide to you
13 Jan 2011 12:14:25 PM: You should also be able to take your phone number with you to a new provider - I did last year
14 Jan 2011 10:35:31 PM: It's called porting your number. Ask your new provider about porting your number.
18 Dec 2011 01:26:21 PM: "A company cant charge you for a service they cant provide to you"
they charge you for a service they do provide, if you leave the service area, its not their fault. just the same as if you are renting a house and go away for a month you keep paying rent, its not that hard to understand.