Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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11771 Someone from NSW thinks vodafone is at 10 Jan 2011 03:36:11 PM
Having absolutely no reception for my usb modem at all, unable to even connect and still being charged normal amount for this stupid service!!! wasting money on the 30 min + phone calls i was making every week to speak to someone i couldn't understand, being put on hold and then being told "someone will call you back mam" too many times i have waited and waited for someone to call back and no one ever does! its completely obvious that i have had connection problems as one of the operators told me that he could see no usage on my account for 4 months!!! its a joke! THEN....they try and make me pay a cancelation fee for wanting to cancel my contract!!! and they wonder why a totally genius website like this has been created!!!