Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11786 Someone from SA thinks vodafone is MEGA FAIL!!!!! at 10 Jan 2011 04:23:12 PM
How do you contact Vodafone in SA??? Look in the 2010-2011 White Pages, with the exception of a store at Golden Grove, there's no listing for Vodafone, nothing for "3", nothing for Hutchinson Telecom. So how can I get my phone fixed (which went haywire within 2 weeks)? Store I got it from wont exchange it because I dont have the box it came in & the phone's manufacturer arent helpful either. They have no(kia) idea.
Of course they won't just exchange the handset - there are policies in place.
How many days from point of sale have you had the handset for?
Do you have a proof of purchase?
Did you buy it from a retailer or dealership?
We need the full sales kit so we can do the exchange - all we swap is the handset unless the accessories are faulty also.
You can call 1555 from your mobile or 1300 650 410, but customer care has been in serious meltdown today so the store is your best option. Please reply so I can help.
Also, whats your postcode? I'll try and find store numbers for you to contact.
All you need is to bring the handset and the box. We put the new handset in your box, and take the old one and place it in the new box for serial validation when we send it back to servicing.
If it is within the 28 day cooling period, which is why I asked for specifics, you have the right to have a new handset of the same model and same colour on the spot.
That is if the store has it in stock. All you will need is the receipt, and if you don't, we can print a proof of purchase to send with the faulty handset.
There really shouldn't be a problem if you have those things. If you send away the handset 3 times back to servicing, you have the right to be authorised for a handset swap to a different handset.
If we cannot see the fault in store, though, we do have to follow policy and send it away for servicing straight away. If it is physically or water damaged, that 28 day cooling period does not cover such faults, and insurance is the only way to get a new handset.
As for customer care:
It's just traffic from my knowledge; they're working overtime and I think the service crashed for a few hours. That's it.
Customers have great difficulty with the Ovi application with the N8. If this is the only fault, unfortunately you will have to take that up with Nokia.
Good luck.