Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11828 Someone from QLD thinks vodafone is Borderline fraudulent at 10 Jan 2011 07:07:29 PM
I am in Cairns, QLD. According to Vodafail, the area I work (Edmonton) they cover the entire suburb. I do not get even one bar on my phone, my phone only shows 'Emergency Only'. I have to walk 50m down the road to get two bars to make a call. I recently changed to Telstra, they enabled me to keep my existing phone number, and I now have five full bars where I work - go figure. If they are advertising extensive coverage and it is obvious that no coverage exists, and they take your money, then isn't this fraud? Definition of fraud - 'Obtain a benefit by deceipt'. The benefit to them is a financial gain through decieving the client that they will be provided a service. The deceipt is that they actually do provide a service. No service, take money = fraud.