26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11893 Someone from NSW thinks vodafone is 24 month contract never ending at 11 Jan 2011 07:01:43 AM
I'm frustrated with Vodaphone or 3 Hutchinson because when I signed a 24 month contract for wireless internet I thought that it would stop after the 24 months but I was wrong. Vodaphone or 3 Hutchinson had no problem in charging me after my 24 month internet wireless contract I thought had expired. Evidently you will continued to be charged unless you call and stop the service. When I called the call centre that said they continued to charge me (despite me not using the service) because I was apparently happy with the service. The 24 month contract did not end when it supposed to. A letter of complaint to their Brisbane office has been ignored since September.