26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11895 Someone from QLD thinks vodafone is Extremely Epic at 11 Jan 2011 07:10:46 AM
I have been trying to get my Iphone4 for almost 3 months now. My 1st Gen Iphone is all but completely broken (won't call or recieve calls). After calling their customer service centre every week for 8 weeks I got fed up and went into a store. The staff were the rudest, most unhelpful customer service people I had ever come across. Once again I was told to "come back next week". What kind of person has the time to make a pilgrimage to a Vodafone/3 store every week to see if they have stock. I was told there was no way to put my name down to reserve my phone and I would just have to wait.

The week of Christmas I went into a store and I was told I had to call a number now to order my phone and that they were now taking names. I am two weeks out from the end of my contract, and have been in upgrade period for 2.5 months. I still don't have my phone. It was supposed to arrive on the 6th of Jan. Then the 7th of Jan. I have called Vodafone twice and have been told that it is a problem with the Air mail that it has been sent by. It is now the 11th of Jan and I still don't have my phone.

Add to this the news of the privacy breaches and I think I'm out. I can firmly say, if that phone isn't here by this afternoon. Optus will get themselves a shiny new customer.

20 Jan 2011 12:47:29 AM: Just do it.Nobody could be worse.