Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12032 Someone from ACT thinks vodafone is Very Bad at 11 Jan 2011 12:04:11 PM
Where to start.....the last 12 months I have been trying to get a proof of purchase from Customer Service and STILL to date have not received it. My phone is now not working and yet again can not get it fixed by insurance as i don't have a copy of the purchase. The last week I have been on the phone or should i say getting dropped out or experiencing problems with vodafone and still have not spoken to somebody. I have had a gut full....no working phone, paying a bill for what i don't know. I really hate vodafone!!! looking forward to my contract ending but am at the point where i feel i will just go to another provider and let them chase me for the bill...then keep the phone dropping out on them and tell them that I'm experiencing problems or better yet have them wait 2 hours on the phone to get some money. Not happy at all with the lack of help....customer service ha ha is a JOKE!!!