26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12096 Someone from ACT thinks vodafone is Reception at 11 Jan 2011 03:32:30 PM
This is a temporary fix.
11 Jan 2011 07:51:56 PM: +1 This works a treat in Gungahlin. Have consistant reception on 2G with iphone4 and all calls and SMS come through as I was missing calls and delayed SMS with mid/full reception on 3G. Too right though about the temporary fix.
11 Jan 2011 11:44:07 PM: So, you've paid/are paying extra for a 3G phone, and the only way you can get some use out of it, is by using 2G, (and maybe next week a long piece of string)? Keep a record of how long you need to do this, because, I think you should get a reduction in your bills.And, I think, Vodafone/s tech records should show whether your calls,sms went through on the 2G network.You may have to get an identity thief to pull them out of the system.
12 Jan 2011 06:00:45 AM: Extra to use 3G? Lies. No reduction to your bill. Take any 'advice' you get on here with a grain of salt. However I'd clog up the customer care line more if I was you so you can ask but if you're expecting a yes answer...
16 Jan 2011 11:35:08 AM: @12 Jan 2011 08:00:45 AM: what a clever little Vodatroll."extra for a 3G phone" is different from "Extra to use 3G" ,as you well know.
"Take any 'advice' you get on here with a grain of salt." So, what first hand knowledge would prompt you to give that advice?