26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12130 Someone from WA thinks vodafone is at 11 Jan 2011 06:00:07 PM
Maybe the operators would be able to take your calls if everyone stopped complaining to the tio, tio complaints take operators away from their original roles in customer service...
11 Jan 2011 06:06:50 PM: Or have enough staff to cope with demand, retarded statement.
11 Jan 2011 06:07:58 PM: Pretty sure Vodafone have a dedicated TIO complaint dept, but even if you are correct, if Vodafone Operators would allow customers out of their contracts penalty free without the need for TIO intervention (due to the poor service, lacklustre coverage, continual dropped calls, sms/mms arriving days later, poor security and I am sure a handful of other reasons) then I am sure customers would deal directly with the operators and not the TIO. However it seems the TIO is the only one that is able to make Vodafone do that. Food for thought :)
11 Jan 2011 06:41:42 PM: There are staff in Mumbai pulling 6 day weeks of more then 10 hours to take your inane little calls about inconsequential stuff. Also you only ring the TIO when you don't get the answer you want. Vodafone only says no if your request is groundless surely. I've had nothing but great interactions with care up to and including fixing giant bills and helping with cancellations. Give em a try and if it's a no answer it's usually for good reason.
11 Jan 2011 07:48:53 PM: @ Jan 2011 08:41:42 PM: Who are you to judge whether the calls made to 1555 are inane little calls about inconsequential stuff. ?? Seems a little arrogant!!!!
12 Jan 2011 12:37:26 AM: we wouldnt be calling if we didnt think their was a problem.. and as for the mumbai staff working extensive hours, isnt that their choice to work those long hours? if not, are you doing them aswell to try and solve the dillema rather than adding to it? I for one rely heavily on my phone atm, as i am due to have a baby, no signal - how can i call anyone?? i needed this problem fixed yesterday..
12 Jan 2011 05:22:44 AM: most calls are.
12 Jan 2011 07:55:22 AM: I'm beginning to wonder if one of the posters here isn't someone from Piper Alderman just trying to inflame the situation, because surely a real Vodafone employee wouldn't show himself to be such an @sshole on this site. Create a page for Vodafone employees to let it all hang out- tell us what you really think of customers.Make it a site where you have to log on with the "secret" Vodafone password :-)
13 Jan 2011 07:45:39 PM: Nah just trying to play devil's advocate and show the other side. Might make you pause for thought. You know as you reach for the phone to whinge about that one dropped call you had once and use it as your leverage to get out of the contract you signed. Time waster. Let people with real issues call.