26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12160 Someone from QLD thinks vodafone is charged for account not mine at 11 Jan 2011 08:11:42 PM
i was paying for a broadband stick but was not connecting so went back and was told i would not have to pay the cancelation fee and signed out then 6 months latter i got a letter from a debt collector this has happened for 3 accounts now all cos i was given wrong information by staff and someone down the line has stuffed up the paperwork
12 Jan 2011 10:28:58 AM: I have had this happen to me in October 2009 and i found out in Aug 2010 when i tried to buy a new car that i had been blacklisted on my credot file.
TOok me until December to get a resolution and my file fixed.
14 Jan 2011 04:00:17 PM: That is bad. Hopefully it will be Vodafone soon whose name is blacklisted by debt collectors as a waste of time as problems due to VODAFONE accounts not customers.