26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12166 Someone from WA thinks vodafone is poor reception at 11 Jan 2011 09:25:57 PM
I bought a new vodafone phone for my daughter to use after checking the vodafone website to see that Albany in WA has reception. We found there was no recption from our home and pretty much everywhere except the centre of town even though we are situated in what is considered the middle of the city. After numerous calls to vodafone to get an unlocking code so we could at least use the phone with another provider we were told it costs $25 to do it online plus an extra $50 because the phone is less than 6 months old. I was quite prepared to pay the $25 but not the $50 as it wasn't my fault we couldnt use the phone. Every time I spoke to someone about the issue they told me they couldnt help me but would refer me to their supervisor who would contact me. I told them not to call the vodafone number as we get no reception and as a consequence our credit also expired as we couldnt use it in time before it expired. Receiving messages is the same problem as we had no credit to retrieve them. They never replied and so I had to keep ringing them and telling the same story to someone new with the same result - I'll get someone to call you. It wasnt until I threatened in an email to report them to the TIO that I was sent an unlocking code which did not work and so I had to continue making calls until I set a time limit on contacting the TIO. That is when I at last got someone sensible on the phone who told me that obviously I needed a new unlocking code and that when she receives it she will call me on my other mobile and walk me through the unlocking process with the code. It finally worked and we havent looked back. I will never use vodafone again and have also told anyone who will listen in Albany that vodafone has no reception here so DO NOT BUY VODAFONE.
Now there is this problem of leaked personal info - I wonder about identity theft and who knows what transactions on my credit card. Where does this leave us???
12 Jan 2011 12:37:59 AM: The latest news is that all bank and credit card information is encrypted, even for staff members, so you should be fine there.
12 Jan 2011 05:00:54 AM: Locking is so that you can get the handset so cheap usually. The unlocking fee is to recover losses and would have been sold to you as such. Sometimes due to manufacturer not supplying the correct codes or the customer not being able to read unlocking instructions properly there are difficulties in unlocking. The instructions to unlock it online are on the box when you buy it. I'm glad you finally managed to do it. Who was really at fault in your unlocking drama? You wanted a discount and weren't prepared to put effort in to get it.
12 Jan 2011 07:44:49 AM: Err - whilst your bank and CC info might be safe - the information useful to identity theives such as DOB, address, drivers licence number are probably there for the taking
12 Jan 2011 09:52:07 AM: A local reseller "ALL Phones" uses a laptop to connect to vodafone, this is in FULL view of all passing people as the store is a counter in the middle of a shopping mall, not only insecure but not private, and the stupid message on 1555 about be assured.... secure login and password.... get real, your caught with your trousers down, deal with it and be honest for once... FAIL FAIL FAIL