Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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12174 Someone from NSW thinks vodafone is Very Very, NEVER AGAIN at 11 Jan 2011 10:25:27 PM
I called Vodafail yesterday to register my complaint with them, same problems as everyone else. After all the media on TV and the internet about Vodafails problems they tried to tell me it was my phone. So they got me to reset my phone while I was on the phone to them and offcourse the call was then disconnected due to the reset. I thought they might call me back since they had my number, I was wrong, no call back. I was not going to call them back and wait again on hold. I was thinking that this is how they are dealing with most of the complaints, blame the phone, get the customer to reset, then the customer is gone as the call drops out due to the reset. I only joined Vodafail as the sponsors my favourite V8 Super Car team, NEVER AGAIN will I resign with them.