Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1221 Someone from QLD thinks vodafone is Major fail at 20 Dec 2010 02:02:59 PM
I went into my local vodafone shop today. To upgrade my existing plan to get a new iPhone 4 after asking the assistant if they had the 32gb in stock to which he advised yes we do. I told him I would like to upgrade my plan. He flat out refused stating due to a lack of stock upgrades have to be done over the phone. And will be waiting till the new year. I'm sorry but if the store has stock they can't be refusing to sell me a phone because they make less money off of it.
Has anyone else had this issue
Has anyone else had this issue
21 Dec 2010 01:01:24 PM: it isnt an option in store to do an upgrade. this was as of last week. all upgrades for iphones and galaxy s' are to be done over the phone. they will give you a credit of $30 to your bill and a delivery date of sometime in jan. They will give you a more confirmed date over the phone. hope this helped
21 Dec 2010 01:06:31 PM: Yes, sounds familiar! I could have had the iphone4 there and then last Saturday if I'd paid around $850 for it. Had to go through the call centre (35 minutes on hold) then the sales line (another 20 mins on hold) and they still wouldn't place an order for me unless I moved from prepaid to a plan. It took another 25 mins to get that in place. So now I will have an iphone 4 by the end of January. I wish I'd found this website before I placed the order!
21 Dec 2010 02:21:42 PM: It's not like the stores don't want to do it, the system prevents them from doing it, just won't let them procede with an order. So before you start launching into an attack on the staff, remember they don't make the decisions like that.
22 Dec 2010 08:09:39 PM: Sounds like you should be complaining to Apple for deliberately restricting the supply of iphones to keep demand and prices high. To be clear - NO ONE from a company store would refuse to sell you an iphone "because they make less money off of it" than selling outright. Systems permitting they would much rather upgrade you than have you walk out empty-handed. Shortage of iPhone 4 is a WORLDWIDE issue, not just a Vodafone Australia one.
27 Dec 2010 10:20:54 AM: To the guy who placed the order for the iPhone 4 above. You can always cancel your order as you haven't yet received your phone. Just a thought.