26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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12433 Someone from QLD thinks their gain is Excellent at 13 Jan 2011 11:18:55 AM
I, like most of the irrate customers felt very let down by Vodafone.
I called countless times to 1555, spent HOURS on hold and spoke to many a non-English speaking customer rep who time after time put me on hold and wouldn't help me.
I read these gains/pains and took action into my own hands. I took the advice of a lovely person who told me to email the CEO (PERSONAL DETAILS REMOVED) and what do you know, recieved a phone call the very next day from a awesome Aussie rep who told me that I was able to be released from my contract (with 6 months left) free of charge and able to keep my handset.

If Vodafone had reps like these working for them, they wouldn't be in the mess they are currently in. Not only was he helpful, but he listened to my frustration of the current offshore call centre staff and asked how I'd be affected in the QLD flood crisis. Fantastic customer service from him.

So, I encourage everyone if you have a problem contact the CEO. You'll get called and hopefully get out of my contract like I am.

Have now contacted Optus and am on my way to becoming an ex-Vodafone customer.

Thank you to this forum for helping me.
13 Jan 2011 01:05:09 PM: Have emailed him.. shall see if it makes a difference!
13 Jan 2011 02:22:45 PM: Emailed him also! crossing fingers! Cheers
13 Jan 2011 03:29:43 PM: They called me about 15 minutes ago.
Guy who's talking to me is fkn useless.. and is taking me through handset settings I've changed myself MULTIPLE times already.. BUT.. I can't complain about the turnaround time.. a few hours to have some action..

I recommend emailing the CEO.. he gets things happening :D