26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12434 Someone from VIC thinks vodafone is TERRIBLE at 13 Jan 2011 11:19:58 AM
I've been a vodafone custormer for over 10 years now and I have found there service slipping everyday. If you call up you are put onto Lara who doesn't understand what you need and then you are put onto a Indian working in a call centre who isn't much more help. If you go into the branch they say the same thing. All they can do is call India and have the same discussion with them you would have at home. I'm on a $79 plan and for some reason keep on getting $110 bills. Everytime I call them they try and tell me I have gone over my cap which is near impossible. I have currently just signed a new contract with them and have absolutaly no help from them. My Nokia N8 started playing up so I took it to Vodafone and they told me to contact Nokia as it wasn't there problem even though I am paying them insurance on the phone. I would have left Vodafone is someone could point me in the dirrection of a better provider but that doesn't seem possible as Optus is just as bad. telstra rip you off and lets not even say anything about Virgin.
13 Jan 2011 12:12:10 PM: Virgin mobile has the best customer service out of all tele com
13 Jan 2011 03:25:27 PM: Vodafone is doing all they can to fix their problems, by the end of the year their problems should be fixed and as for ur personal issues regarding the nokia I suggest you ask to speak to the manager next time instead of just a worker.
13 Jan 2011 04:00:14 PM: Vodafone improving ROFL - Laura has never understood English but does have a lovelly accent, they spent so much money to develop her no one want to take teh can for getting rid of her, at least you now have the option to pust buttons again. If Vodafone were improving there wouldnt be 11,000 issues logged onto this site.... I think you may be a VF employee