26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12455 Someone from ACT thinks vodafone is EXTREME at 13 Jan 2011 12:24:21 PM
vodafone advised that they would fnally accept liability for my faulty phone (after four months of fighting them). They took my insurance off whilst using a replacement phone telling me that they would put it back on automatically when i received my updated phone.. Apprently this is not allowed and i was fed the wrong information. Cheers vodafone...
16 Jan 2011 05:22:07 AM: Why do people get angry and demand things from Vodafone based from a service warranty that Vodafone or any other phone company has any control over!

Phone companies don't purchase units of handsets and then decide what the warranty and repair conditions are, the manufacturer decides what happens with repair, replacement or refund, this stands for all sorts of electrical appliances and tools, it is the norm. If Vodafone are taking responsibility for it, that really means they are going above and beyond anything they would ever be required to do.

Also why have you taken up an insurance policy without reading or checking against a PDS? if you don't fully read terms and conditions for things and then sign up for it, why would you suddenly just hold someone else responsible.

I work in a Yes shop and I am absolutely sick to death of people getting angry or making demands on repairs without paying attention, people will sign a repair order which specifically states the turn around time, you ask them to read and sign, then they say "how long does it take?"