Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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12518 Someone from NSW thinks vodafone is All promise-no deliver at 13 Jan 2011 06:03:16 PM
We have terrible signal at home. The only place we can get a signal is at the end of the driveway. Fat load of good that does if its raining. In the House or in the back yard, virtually nothing. Definately not good enough to call with. This doesnt happen with other carriers. Other problem is I had to go over seas for work, asked what the call rates were, then when the bill came at the end of the month the rate was almost double what i had been told. called Vodafone "customer service" and said that thats what rates were and had to pay the bill. They also called my wife 10 days into my trip (i was uncontactable for big parts of the trip)and said the system had picked up on an unusually large increase in spending on the account and had to pay at least half or they would cut the service. I had rung them though before i left to inform them of the international usage. i have been with Vodafone for a bit over ten years and its the only company i can think of that as technology gets better, the product and service gets worse