Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
12532 Someone from QLD thinks vodafone is CRIMINAL at 13 Jan 2011 08:25:48 PM
This company is criminal by nature. They only respond when there is a possibility of new business when they can rip off some poor unsuspecting citizen
Any attempt to connect to their phone lines is the ultimate in frustration. Their robotic sex voice LARA connection is utterly useless. Even when you press all the right numbers the sex voice LARA robot tells you there is a problem & to call back later. Calls to Mumbai are answered by polite Indian people with no understanding of the frustration of dealing with a company that keeps people waiting in a queue for hours, which is the norm in India just to make a deposit or withdrawal from a bank or any other everyday procedure.
This company goes out of it's way to purposely make it extremely difficult to make any kind of complaint. Their phones either cut you off or do not answer for hours & if & when they do answer it is by a person who does not understand the problem, their email is sent from non-returnable addresses, they have no public contactable address & they send their hardware from disguised addresses through other intermediary companies.
If there is a vigalante band being organised to lynch the people who run this company please let me know so I can join.
Any attempt to connect to their phone lines is the ultimate in frustration. Their robotic sex voice LARA connection is utterly useless. Even when you press all the right numbers the sex voice LARA robot tells you there is a problem & to call back later. Calls to Mumbai are answered by polite Indian people with no understanding of the frustration of dealing with a company that keeps people waiting in a queue for hours, which is the norm in India just to make a deposit or withdrawal from a bank or any other everyday procedure.
This company goes out of it's way to purposely make it extremely difficult to make any kind of complaint. Their phones either cut you off or do not answer for hours & if & when they do answer it is by a person who does not understand the problem, their email is sent from non-returnable addresses, they have no public contactable address & they send their hardware from disguised addresses through other intermediary companies.
If there is a vigalante band being organised to lynch the people who run this company please let me know so I can join.
But be polite and firm. I told him I wanted this sorted, or I threatened TIO intervention..
(PERSONAL DETAILS REMOVED)
Stop the name calling as well. Vodafail.com mod