26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12547 Someone from SA thinks vodafone is losing the plot at 13 Jan 2011 10:21:07 PM
I've tried calling Vodafone customer care about concerns of my poor reception and dropping calls. I live in the coverage zone, in the east metro area. When I call I always try to go through Lara's tree branching 'voice menu' options by the keypad. This leads me to a point where my call is ultimately dropped after minutes of broken music. :sigh: Then I tried the other option to speak to Lara using voice recognition. Even worse. I may have an accent but I can still speak audible english that is understandable. When I say an option, Lara monotonously replies along the lines of, "I'm sorry, I don't quite understand you." and "Can you please speak again with a clear voice." She even gave me suggested options to say after she thought I wasn't speaking english. At this rate I won't be reaching customer support. If they don't block you one way, then they'll block you another way. God sakes, Lara just let me through to customer support and fkn shut up for once. Stupid machine should save her breath for those foreigners working at the call centres. Ironically, I bet not even they have the right darn accent to pass her. Perhaps there should be a third option: a fkn translator for Lara and the call centre. Nothing more than pathetic.
14 Jan 2011 05:15:33 AM: Try emailing the CEO. I did this yesterday and had 2 calls backs (one from tech support, and one from a team leader at Tech Support - unfortunately BOTH indian, but easily understandable) within 3 hours, also a follow up text message.. Seems Nigel Dews gets things happening.
But be polite and firm. I told him I wanted this sorted, or I threatened TIO intervention..

15 Jan 2011 06:05:48 PM: Why threaten with TIO? Just do it.
And before TIO bats you away because you couldn't actually get through to anyone to complain, photograph your call logs,and the log of the details of that call, and then broadcast loudly the facts.