26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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12615 Someone from NSW thinks their gain is HUGE at 14 Jan 2011 12:36:35 PM
Last week Vodafail released me from my contract (after 18 months) and said I could keep the phone. I asked if I could put another SIM in it and use another network - they said yes.

Well when I put the new Optus SIM in guess what - it was locked!

I rang up vodafail (via 30 minute wait for an Indain call center) - who wanted to charge me $75 to unlock - I said that if they did not I would get onto the TIO again.

Suddenly they made "an excpetion" for me and unlocked it.

I am so angry with Vodafail I will never use them again - in this life or the next one!