26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12619 Someone from NSW thinks vodafone is Overcharged on data plan at 14 Jan 2011 12:54:59 PM
vodafone sent me a bill for around $1000 saying i've over used my data plan of 1.5 GB and have used 3GB from my phone.I've a HTC legend that came with my $49 CAP Plan. Now, i never used those data on my phone. I've got naked dsl 100GB at home, i've got internet access at work. There is no way i would used that 3GB from my phone.This is an ongoing issue since the date(nearly 4 months ago) i joined vodafone. Everymonth they keep overcharging me on my data plans. And every month call them,be on hold for hours.They keep insisting the date and time of the data usage is showing in the system.But they not willing to investigate any further, what if the system got a glitch?? i already had enough so frustrated and wish to cancel my service with them and will send the phone back.
14 Jan 2011 03:42:30 PM: If your phone is constantly connected to 3G, it's possible that if you have Android set to auto-sync as well as automatic app updates (and if it's starting up programs like the Amazon music store) that it's downloading data in the background constantly.

But even still, that should not amount to 3GB (maybe 100MB or so at most, imo).

I suggest you download a free app that tracks your data usage. I have a Nexus One and I downloaded "Network traffic counter" (made by Cyril Jacquier). It's a free app that tracks 3G data and wifi separately - it will display your usage over the past month (based on a starting date you specify) as well as the most recent 7 days and the current day.

Then you can take it Vodafone and tell them to suck it cos they're ripping you off.
14 Jan 2011 03:48:46 PM: Oh I also downloaded a free widget that disables 3G. Interestingly enough, most of the time I have 3G disabled but my calls over 2G still get spotty reception depending on where I am (still keep getting poor reception and dropped calls in my unit all of the time).

Yet when I have 3G enabled, calls won't even connect. Fail, Vodafone. Fail.