26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1266 Someone from QLD thinks vodafone is the worst network in AU at 20 Dec 2010 10:16:53 PM
I've used Voda for over 5 years in Queensland. Like everyone else, I was initially sucked in by the cheap rates, and the old adage 'you get what you pay for' has never rung more true. Started with prepay, went onto a contract around 3 years ago. About 18 mths /2 yrs ago all the family's different Voda handsets started dropping calls more regularly, callers could hear us answering but we couldn't hear them, and calls we made were not dialing through (handset shows a call is in progress but she's all blank). Different handsets from LG, Motorola, Nokia, and differing locations. I went through the help desk scenario, talked to techies and CSRs, even got a call back from a team dedicated to making it appear they cared. All with the same result in that the network problems were recognized, & network fixes were either 'coming' or had been 'delayed'. Many times on hold, waiting. I ported my number to my land line provider with a new contract, but AAPT uses Voda's network to carry, stuck in the same boat (fool!). Done all the SIM resets, handset resets and tests. My work mobile is on Voda also, when it drops a call I immediately check my other phone to try making the call (Blackberry vs Nokia) and even though both show signal neither works = NETWORK PROBLEMS. I can be anywhere in the Brisbane Metro area. Coverage in Metro isn't so much the problem as Network availability. When it's not actually down, overloading is crowding out the slots available. It's not rocket science and they know all about it, no mystery. They just don't want to spend money fixing it, which means they don't give a toss about their customers. I know that not many Telco's do here in AU, but these pricks take the cake!! I am now going to force the issue and get the hell out. Well done...
22 Dec 2010 09:56:24 PM: ACTUALLY, the company has spent over 50 BILLION dollars this year alone on network upgrades. so stick that up your ass
27 Dec 2010 12:17:36 PM: wow all that money and such a CRAP NETWORK.. Someone needs to be fired.. (and nice attitude from an obvious VodaHO troll AS USUAL, just like their "Customer Service" or COMPLETE LACK OF..


VodaHO troll
27 Dec 2010 01:49:34 PM: 50 bil eh? Wow should have spent it on the network...oh snap! You could have built the nvm for less...ooops 50 bil? I don't think so...