26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12706 Someone from NSW thinks vodafone is Extremely fail at 15 Jan 2011 04:52:58 PM
I was a three customer for many years and never had any reception issues. In November 2010, I went to a three store to purchase an Apple Iphone 4. I was told at the store that three handsets were out of stock and that Vodafone handsets were in stock. I was promised by store staff that Vodafone reception is excellent now due to the merger with three. Since signing up with Vodafone, I have had nothing but reception issues. A lot of the time, I can't make any calls or send sms messages and any text messages sent to me take a long time to receive. Using internet features is non-existent...I can't access any features including itunes and the appstore at anytime. I emailed Vodafone a long winded letter a few weeks ago requesting that they either terminate my contract or change me over to three (who I know have no reception issues) and they are yet to get back to me. I am regularly required to go on-call for work and the only form of contact that my work has with me is via mobile phone. I would not be surprised if work tries to contact me in the near future and the call fails to connect (which would cost me hundreds of dollars for any single call out). I continue to fulfil my contractual commitments by paying my monthly bill on time however Vodafone regularly fail to meet their end of the agreement. Why should I continue to pay for a service that is inadequate in almost every way??

Their slogan is "Power to you"...Whose got the power??

Yes I am a very frustrated customer!