26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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12751 Someone from NSW thinks their gain is Enough To Stay Put at 16 Jan 2011 12:13:59 PM
I Rang Vodafone and wanted to complain that I had been getting bad "reception" using my Wireless Broadband Modem. I had been only getting the Edge Network for a few days. Previously, I have been a customer only a couple of months and I had always been getting the 3g / hsupa signal, which as you all know is much faster than edge.
I got through to a consultant that I could partly understand and was told that the Tower at Dudley had been undergoing maintenance???.
I said I was not happy as I had only just recharged my account with $150 for the next 12 months, and I would want a refund if the service didnt improve.
Since that call my service has been as it was before, I get the hsupa signal.
Maybe thats because all you others out there have picked up your bundle and done the old POQ.
So all you people deserting the sinking ship, its not sunk yet.
Maybe the service will improve and be the Vodafone of old, or even better.
I'll stay for a while yet to see what develops.
Also when I recharged ($99 Deal at Woolies, I didnt even want the modem) I lost half a gig of data as the max limit is 15 gig, I had more than 3 gig to roll over. No problem the consultant added a gig to my account to make it 16 gig. I was happy about that!
All you people out there - keep winging!
16 Jan 2011 02:07:48 PM: TYPO - Thats Whining
21 Jan 2011 04:56:38 PM: Whole post screams of fool
26 Jan 2011 07:30:18 PM: No, awesome result! Good work mate and all you had to do was ask and feedback!