26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12752 Someone from WA thinks vodafone is MEGA FAIL at 16 Jan 2011 12:26:57 PM
after a litany of failures from these pommy clowns - i decided to sell my soul to the devil and return to where it all began, telstra.

been 26 hrs since porting procedure commenced and telstra still haven't heard from those useless pommy clowns.

telstra tell me it could take days for them to respond to the porting request.

vindictive jerks - cant wait to see the back of these a-holes.
16 Jan 2011 12:46:04 PM: From experience porting is qucikest on business days Ports arranged on a Saturday and Sunday seem to be delayed until the next business day being natually Monday. So from my experience you should be ported by midday Monday.
16 Jan 2011 01:17:45 PM: a mate ported at jb hifi last week - by the time he left the store 25 mins later, his account was online.

i don't think i'm being overly critical here - even a delay of 24hrs for a procedure done entirely electronically - is gobsmackingly ridiculous.

business days = 7 days a week for most of us.

vodafone = typical eurotrash incompetence.
16 Jan 2011 01:20:42 PM: oh - he ported on a saturday.
16 Jan 2011 01:21:26 PM: Porting a number to another carrier can take anywhere from 5 minutes to 48 hours.

If it hasn't been ported within 48 hours, just contact Telstra again :)
16 Jan 2011 01:23:56 PM: Porting it handled by an external company that deals with all networks. Neither Voda nor Telstra's fault. Chances are you've provided incorrect details.