I like many, ordered a new Iphone 3 through the Vodafone online store upon it's release in Australia last year. After waiting 3 weeks, over the mentioned, wait period of 4 weeks, for the delivery of this phone I started receiving bills. I spent hours trying to speak to someone at Vodafone, only to waste time and money and get hung up on while the were looking into my file, on at least three occasions. I was eventually told that an iphone was delivered to me. When I expressly stated that it was not, I was told they may have attempted to deliver it to my address and I wasnt at home. Although it was my work address and I didnt leave the office during the delivery hours in case the delivery was made. After waiting over 7 weeks, and wasting time and money on this fruitless excercise i gave up. I have been receiving bills for the mystery Iphone, since it was not delivered. After several weeks Vodafone got back to me to let me know that the bill and amount owing had been removed. Today I receive a bill for an outstanding amount of over $350.00 dollars and a threat that I will be taken to a collection agency to recover the debt of a phone and service I never received. I have a pre-paid mobile. Electing to buy a Iphone trhough Vodafine was the biggest consumer mistake I have ever made. Not only did I not receive the phone, but I now have a debt against my name for a product I never recieved. Why should I sit on the phone to listen to Lara for half a day and attempt to have her recognize my complaint from a lit of options that does not cover Vodafone inneptitude to resolve this issue, not of my causing?