26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12884 Someone from WA thinks vodafone is Beyond Belief at 17 Jan 2011 08:14:31 PM
Due to not getting decent reception at my new house I decided to move from Optus to Vodafone (believe it or not, Vodafone has better reception). I had my contract with Optus revoked, and got a prepaid Vodafone sim card. My number was to be ported across Saturday, they said it may not go through until Monday (today) due to the weekend (fair enough). On Saturday night my friend tried to ring my number (which was SAVED into her phone) and a guy picked up. When she told me I rang my number from her phone, my phone did not ring - instead a guy picked up. It turns out Vodafone has allocated my number to another person as well. This has been going since Saturday night, no one has done anything despite going into my local Vodafone store 4 times/ringing them numerous times. No one will do anything!!!