26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12893 Someone from WA thinks vodafone is So bad at 18 Jan 2011 03:21:58 AM
Vodafone has become a complete joke. As a test tonight I sent my girlfriend a message (she was sitting next to me at the time), 18 minutes later she received it. She is also with Vodafone. It has reached the point now where I can no longer trust my messages are getting through to people. I am so glad I only have 2 months left on my contract and am in a position where I can best show my disgust at this unacceptable service by moving to another carrier that will at least deliver my messages in a timely fashion and not drop my calls. (hehe not too sure which carrier that is but they must be out there :) )
18 Jan 2011 10:50:42 AM: Optus are the same...
18 Jan 2011 01:56:21 PM: I use Virgin Mobile. (I have not had one issue yet), but I also said that with Vodaphone in the early days.
18 Jan 2011 05:15:53 PM: I am with Virgin Mobile. My text was delivered half an hour late (today - and that's for the one I know). Their mobile internet sux BIG time and their customer service is apalling! complete with heavy Indian accents and silence when no arguments are available. Forget Virgin Mobile...