26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12896 Someone from ACT thinks vodafone is at 18 Jan 2011 05:19:21 AM
This seems to be all getting out of control here, I'm seeing people disrespecting moderators, ripping into staff and trying to post info on them, people are going against the recommendations of voda-fail regarding how to complain, showing respect etc, and people are actually reveling in it, enjoying it.

the moderators must be working super hard here now, the point is starting to be lost to hate and argument and really is reducing the level of respect that it should deserve.
18 Jan 2011 05:47:03 AM: I agree with the above.

Moderator. Pls remove the 'reply to 12888' which includes references to Jews and the F word in the 'post 12892'.
18 Jan 2011 06:38:55 AM: I completely agree, moderating is taking up increasingly more time for our volunteers. It's quite sad and I hope that the tone improves, it is taking away from people's legitimate complaints and concerns.

@07:47:03 AM - I've moderated that reply, thanks for alerting us to it. We haven't got to the stage where we are moderating out swears (unless their use is excessive) but we may get there soon.


Vodafail.com Mod

18 Jan 2011 07:00:45 AM: I am not condoning the behaviour but I think that it is reflective of people that are powerless to improve their situation (at least in the short term). They have been let down by government departments that should be protecting their rights.

Vodafone as a company continues to provide poor service, does not acknowledge their problems, is not providing any discounting to existing customers who are suffering from dropouts, poor reception, ficticious billing, poor security practices etc. Further they are making difficult to contact them to get things done about the issues. In short everything is sweetness and light from the Vodafone perspective whilst they tough it out until things improve or people stop complaining due to fatigue and it falling on deaf ears.

The balance of power is strongly with Vodafone - consumers have a contract which if they fail to pay their good financial standing is at risk. In the meanwhile there is seemingly no immediate consequence on Vodafone to provide their contracted services to an acceptable level.

Until there is visible action to bring Vodafone to account and penalise them and allow customere to leave without penalty this behaviour of lashing out will conntinue. Perhaps it really is time for either the ACCC or that useless Conroy to step in and do something.
18 Jan 2011 08:03:40 AM: To be fair the silence from Goverment and Parliament in looking into what is appearing to be a very major issue with Vodafone is deafening.
18 Jan 2011 10:41:34 AM: @ 07:47:03am - Please, that was only one swear word! The rules state 'excessive profanity' thank you very much. If you read #12892 you should appreciate what it has to say about the argument issue. It is actually more informative compared to many other posts here. Some in the past have included: "Sh!t coverage." and "Bad." without any indication as to why. Those are vague and not informative on the major issue at hand.
18 Jan 2011 10:48:15 AM: Also the post below here is a prime example of vagueness: 'does not work'.....