Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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12907 Someone from WA thinks vodafone is Never Use Vodafone Again! at 18 Jan 2011 09:51:29 AM
I signed up for the first year half price plan. Get my first bill and charged full price. It took me the entire day to get through to their call centre. When i did get through they were really condescending telling me i didn't understand my bill. When i finally convinced them that i was being overcharged they transferred me to differing departments. When i asked one person why he was transferring me, he hung up on me. Eventually went in store (told to vodafone myself because they can't do it for me) when i refused and insisted they call on my behalf (and yes they do have a direct line for store staff members to contact there call centre - they admitted it after originally lying and saying they didn't). Still don't have my money back after my second bill, so have lodged formal complaint with the ombudsman, which i strongly recommend anyone with a problem with Vodafone to do so. The more formal complaints lodged, the more time, effort and money vodafone has to spent to sort it out it might just give them the desire to fix the problems rather than signing ppl to contracts and forgetting about them!
18 Jan 2011 07:31:04 PM: i work for vodafone and can assure you that i have to sit on the line for an hour to get through just like you. hence why we get the customer to do it because we have a job to do.
21 Jan 2011 08:12:00 AM: I signed up for the same thing. I went in store and was told yes the bill was incorrect so I said I would only pay half and got them to cancel my direct debiting. What do you know I payed half and still got the full amount debitted from my account. I then went in store again and someone else said the first bill was correct and half price thing doesnt kick in untill your second bill. I wanted a refund because I was misled into paying more. I arranged twice for a refund and it never went through. Got my second bill and the half price still wasn't showing up. If you read the terms and conditions of the half price deal it says it should be applied as a credit to you 1st month's bill to your 12th month bill. So it should have been applied straight away. The staff are completely unaware of the terms and conditions. I wish I had never signed up to vodafone, it's been 2 months and I am so dissatisfied and sick of having to go in store all the time. I can't get through to the call center, waiting on hold for an hour is not an option for me when I work full time.