26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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12940 Someone from QLD thinks their gain is at 18 Jan 2011 04:16:12 PM
ok so i work for vodafone and my mobile is with vodafone so i feel your frustration, but i just want to put out the point that IT IS NOT STAFF'S FAULT, this is our job my store prides on customer service and thats why our customer enjoy coming back to us, but we are getting customer personal abusing us calling us very horrible names. so please just remember we are human. we are facing the same issue you are with our phone, so be poliet its not hard
18 Jan 2011 07:57:33 PM: i am sorry that some people are treating you that way.it is very disrespectful and unnessesary.
though i can understand the frustration of vodafone customers.
extremely long hold times, csr that it seems is reading from a script, can't help you with the question, transfered to another scrpt reader who can't help you.
promises to ring back with an hour, no calls for 2 days then rings at 7pm from another country when trying to feed, bathe, settle children and self and then be told "o it is not a good time for you i will ring back tomorrow".
no calls for 3 days and rung again at 7:30 pm try to resolve it with cranky hugry kids at feet because it is the only time they have called and can't put it off any longer.
no resolve with the issue at all ask to speak to an australian representative of the company and told there is no australian csr's you will have to go to a store( closest store is 3hrs away).
finally lodge a complaint with tio and see how it turns out. through out my many call i have apologised for my angry tone and repetative questions and requests but it is frustrating.
in my case i rang customer service and was hoping to receive customer service but was greatly let down. hopefully you will tell your seniors of the total lacking in cs and that people treat you better.
18 Jan 2011 09:24:02 PM: Of course it's not the staff's fault, it's Vodafone's fault. But who runs Vodafone? Humans. So who must resolve the problems? Humans. It is very difficult to blame the company for the network problems because it is a very large entity that incorporates all human resource assets. Hence, because Vodafone staff are an asset of the company, we growl at you, which should be translated as us growling at the company. Anyway, Vodafone staff, please don't post here as this site is full of angry complaints and it'll make them angrier. If someone abuses you in store, it's against the law, so you should just follow procedures and remove that abusive person from the store. This site is not for seeking sympathy, unfortunately, as that will defy the purpose of this site, should we have posts of staff complaining to us here. Sorry, your words are best spent elsewhere.
19 Jan 2011 12:48:55 PM: excuse me i was not asking for sympathy, i was just informing you that to just thik about how you talk to use and remember sll the staff members are all with vodafone as well so we are facing the angry use are as well and the issues. we will help you any way we can. and trust me everything that is told to us, is passed to a higher staff member
21 Jan 2011 09:31:37 AM: agree with the OP. having worked for vha i can say that the clowns at head office should be on the butt-end of the abuse, and not the sales staff.
24 Jan 2011 08:24:45 AM: I work in a store that offers multiple networks, and agree with OP... Be nice, you get more with honey than with vinegar! When people come in raging about their handset or their network, no one wants to go out of their way to help, they just want you to stop being angry at them. It's sad that in this day and age, the people that don't use their social skills seem to get what they want - Nice people really should be the ones getting helped first! BTW, I'm with VF, and I'm also disappointed in their network atm, but I'm working toward a resolution.