26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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12964 Someone from NSW thinks vodafone is Shocking at 19 Jan 2011 02:47:47 AM
I have been with Voda Fone for many years, I have had my I phone 3 for over a year and the signal and 3 G network appeared reasonable up till December 2010. I use to always have at least 4 or 5 signal bars displayed constantly. From all of December till this date it's appeared to be getting even worse if that possible. No signal whasoever tonight i n my area of Putney Gladesville. Ring customer service previously and it took a conservative 1 hour to be told they were not taking calls that evening. Prior to that i have waited to be told by lara I have progressed in the Q , as my I phone was about to run out of battery. Didmn't have to worry thou, I got gonnected to An Indian male, that I could not understand, and he could not understand me. I would assume the problem may have been that he could not even comprehend, interperate, nor complete even the most rudimentary customer service. I was polite at all times and respectful of the apparently non speaking male. I asked if I could perhaps speak to a supervisor or someone eles and \I'm sure he hung up on me, I had the 1 signal bar going. Voda Frustration, I guess they work on the principal, if you make the problems so converluted, protracted, exasperating, or in this case take hours upon hour of what would have been productive moneyu earning time for me , with them leading me on to believing my call will be answered in soon, with false hope. To be then being looked after by a person that can not even use the Universal language English. Then when I asked to put through to a supervisor to get hung up on, how infuriated I became leaves an idelible imprint of fool me once same on you, if I stay with Voda FoneShame on me! I feel like that Guy the 70's movie Network, Peter FINCH. Sticking my head out a window and Yelling out,"I'm as mad as hell and I'm just not gonna take it any more!" I hope you don't scub this, as Voda Fone appears to dismiss their loyal customers.Cause they are just the plain facts as I see them as a proponent of the Aussie fare go. I feel, if they disenfrachise, remove or complicate the complaint and feed back procedure they have less reports, hence less problems to deal with. A problem not taken to them, appears to be a problem solved for them!
19 Jan 2011 10:26:54 AM: WTF? I think you need a few lessons in the "universal language" of English mate.