Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13009 Someone from SA thinks vodafone is epic fail at 19 Jan 2011 06:38:42 PM
After successfully using Vodaphone for almost a year (with the exception of dropping in and out and my computer telling me the usb is corrupt) my direct debit payment was apparently "dishonored" even though there was no evidence of any problem from my bank account. This meant i was charged an extra 20 dollars for nothing and my direct debit was cancelled. However i wasn't made aware that any of this had occurred so i now have a built up internet bill because they cancelled my direct debit. When i emailed to ask what the hell was going on i got a reply saying the above problem had occurred and when i asked why this had happened i did not get a response.
When i asked about the so called "dishonour" they said.....well we cannot comment on that if the bank disoners the payment we cannot do anything about it
i was very dis satisfied with my call as everytime i questioned something they became very defensie and rude and blamed everyone and evrything else else bar vodafone..
However, if the money was in the bank, at the time of the expected debit, then first, take it up with the bank. If you have not been hit for a fee for this claimed dishonor, and that is extremely rare, then it looks like Vodafone are lieing- what a surprise.I think you bank would be the first step.