Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1302 Someone from NSW thinks vodafone is Worst I have ever used at 21 Dec 2010 08:49:31 AM
I was gonna order Vodafone on a 12 month plan with HTC Desire HD on their NRMA 3 months free offer. Before that i had Vodafone on month to month plan. I called up their call center(wait of 40 mins so I chose the callback option though the CS didnt sound like doing customer service) told me that the offer is not valid now. I asked them to check their website and they did and came back yeah its valid. Then they said you have to talk to Sales team(I had told them I am a Vodafone customer already) but still they did and I waited for 30 mins and then hung up. After some time I called up again this time I was told this offer is not for 12 months(again I said check the website) they didnt agree(and were rude). I called NRMA and they confirmed that the offer is valid and they connected me directly to a local Vodafone respresentative and he said since I am on Vodafone on a month to month I can get a new contract and move my current number to prepaid and then move back in to the new contract. And yes the NRMA offer was valid for 12 month contracts too. I signed up the contract and got a virgin prepaid and moved my old voda to Virgin and then after a couple of days called Vodafone to move my number(which was on virgin) back to my new contract and I was told Vodafone can only do it at the time of signing up. huh that was enough for me to take. After going all through I was back again explaining the CS at Vodafail of what I was told by one of their friends. And finally they recognized it and said "we will do it as exception" bullshit.
Now the experience of using the new phone. I see the network going off atleast couple of days in a week and in Sydney CBD too. I have never seen the 3G or HSPDA showing on my HTC .. Never!! All this Saturday( afternoon) there was no data network in North Paramatta(I was trying to check Ashes scores). Also under the account I checked out of 2 Gig data a big chunk is GPRS. I hope it doesnt mean that I have to finish that first before I start getting 3G/HSPDA which I never even if I sit 24 hours on my phone and open websites. What a waste of money this contract is I wish I could get out of it.
Now the experience of using the new phone. I see the network going off atleast couple of days in a week and in Sydney CBD too. I have never seen the 3G or HSPDA showing on my HTC .. Never!! All this Saturday( afternoon) there was no data network in North Paramatta(I was trying to check Ashes scores). Also under the account I checked out of 2 Gig data a big chunk is GPRS. I hope it doesnt mean that I have to finish that first before I start getting 3G/HSPDA which I never even if I sit 24 hours on my phone and open websites. What a waste of money this contract is I wish I could get out of it.