26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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13059 Someone from ACT thinks their gain is good....but then bad! at 20 Jan 2011 08:15:17 PM
after complaining to vodafone, then making a complaint with the TIO I was released from my contract 12 months early. I was told that I could keep my handset.
I thought this was great until I discovered that the handset is still locked!

Hopefully I can get this unlocked otherwise it is useless to me (i would never sell a handset locked to voda after my issues with them).
20 Mar 2011 09:49:14 PM: UPDATE!

I was released from my contract 12 months early, and after having issues unlocking my handset i was able to arrange for vodafone to pay me $200 to help purchase a new handset. they also let me keep my existing handset which i was able to sell for $140.00

the team on the phone when i called voda direct were horrible to me, and said there was no way that i could be released from my contract, and basically told me that i would never get vodafone to pay me money for my handset.

once i contacted the TIO it was clear that they and I had vodafone by the balls and that they would basically give me whatever I wanted. my only regret is not making HUGE demands.