26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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13086 Someone from NSW thinks their gain is Not good at 21 Jan 2011 04:06:56 AM
The more complaints you log with them, the better deal you will get. I had only logged one call due to the lengthy waits when ringing and useless response.
Had no signal at all for two full days, waste of time talking to the customer service people in Mumbai. Didn't bother complaining about the bad service again. Applied to TIO. When Vodafone rang, they made their introduction sound like they were actually from the TIO, and had negotiated a solution with 2 options. Eventually revealed they were employed by VF when directly asked. Contract terminated, & send back the phones (2 plans), or pay them $150 per phone (3GS iphones, 16gb & 32gb, only a few months left on contract. Would only go down to $100 per month per phone. Didn't accept, will prob send back the phones though.
21 Jan 2011 06:07:13 AM: I got offered the same offer of $150 to cancel my contract, DO NOT accept it, but then allege the breach of contract where they are breaching their terms and you will get your contract cancelled at no COST!