26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13134 Someone from NSW thinks vodafone is Ordinary at best at 21 Jan 2011 05:49:14 AM
Lots of black spots where I get no reception, including the beach (a big wide open space right next to the Newcastle CBD). Delayed SMS and voicemail, up to a day. Very slow data speeds in most areas, I usually don't bother. Haven't had many calls dropped, but quite often I can't understand the user on the other end and vice versa. Hate calling customer service, they don't seem to give a rats. Can't wait to leave if I can't get out of my contract before it ends. I've complained through the facebook page as I'm not wasting MY time on hold for over an hour, I've had a response and am now waiting for more info. I don't know what they'll suggest next but I only have one option for me, I want out!!!
21 Jan 2011 06:08:14 AM: I feel your pain, how can any of the beaches around Newcastle have no service, I even have no service at Charlestown Square, how is that possible???? Feel the same as you, cant wait for my ordeal with vodafone to finish so I can leave them in my past!
21 Jan 2011 06:34:37 AM: Ring the TIO (1800 062 058) & lodge a complaint with them ~ thats what i did. I lodged a complaint with the TIO on Monday 17/01 & received a text from the vodafone resolutions team on Wednesday 19/01 informing me that "i have been released from my contract & i could port my number out from 19/01, also there is a letter with full details to follow." Good Luck