26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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13146 Someone from Somewhere else thinks vodafone is Major at 21 Jan 2011 05:54:13 AM
Being charged for spam txts to my phone that I did NOT subscribe for and being charged $52 a month for!!! Unfortunately I didn't go through my bill until 2 motnhs later so have $104 to pay for this rubbish. Smarmy female at call centre told me even though this is a known problem throughout Vodafone, that I was not just an isolated case, I would still have t pay for it!!! I told her I never subscribed to these horoscopes txts nor have ever used them, yet got them every week which I would just delete when they came through - never opened them. I was informed that I obviously did sign up to them and I'm telling her in no uncertain terms I never once hooked into any crap like that, nor asked to get it constantly therefore, I need to be credited the amount. The unhelpfulness, the smarmy attitude and at the end of waiting....'have a lovely day.' They told me this is a big problem....yet they told me I still have to pay it...WTF??? Seriously? I have since talked to a friend who is a Voda account manager who is getting out of the company as is sick of all the crap she puts up with and she is highly disgusted in how my issue was dealt. They inform me they don't do the 2212 horoscopes and I said I don't care who does it, It's Vodafone who sends me the bill so I take up the gripe with them. I am still so angry with this that it hasn't been resolved, they keep telling me its a service I obviously wanted (isn't the customer always right??), and basically insinuating I am lying. Had an absolute gutsful.
21 Jan 2011 08:52:17 AM: No, the customer isn't always right.
And carriers can see whether it was authorised by the handset in question.
24 Jan 2011 12:33:23 AM: No- a while back I heard the government was going to crack down on this heavily. Maybee they just decidede to commission another study into the feasibility of investigating regulating this practice.Anyone know?