26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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13152 Someone from NSW thinks their gain is Acceptable at 21 Jan 2011 06:04:52 AM
Over a period of time i had collected details of several places in my area where calls dropped and i could not get a signal. Requested immediately (after 45 min hold) to speak to a supervisor. Explained that that based on their coverage maps and the issues i had faced, Vodafone was breaching it's contract with me and i would accept nothing less than a release from my contract (18 months left) with no termination fees. Told them i was going to TIO immediately if they declined, and after another hold of about 2 minutes they agreed to release my two contracts with all fees waived.
Have now been with Telstra for a week and get great phone service, no call drops and my call has been answered immediately when ringing their customer care.