Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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13238 Someone from QLD thinks vodafone is Far less effective than the other two major suppliers. at 21 Jan 2011 07:09:21 AM
I have been a vodafone user for over two years. I have experienced constant drop out of conversations over this time. Only recently have I become aware that not everyone experiences this. In my current area of operation (Airlie Beach) I find that my mobile phone has no coverage in areas that other provider's phones have full coverage. I also find that sms's tend to arrive at 3.00am regardless of when they have been sent. I attempted to get out of my contract but received no help from Crazy John's, we sign you up but do not support you, and after a protracted telephone wait (6 hours over two days)with Vodafone, I was offered a reduced tariff on my contract for two months but was told that I could not get out of my contract without suffering a penalty for the handpiece that I have. Although polite, Vodafone have left me in no doubt that I cannot get out of my contract. There were vague assertions that the coverage would improve in this area but have seen no evidence of this.