26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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13311 Someone from QLD thinks vodafone is Fed up at 21 Jan 2011 07:33:16 AM
Been using Vodafone for about 9 years I moved from Brisbane to just outside Toowoomba thought it was just my old phone because it was pre 3G bought a new phone last year on contract it has all bells and whistles ,still had problems so then thought it may just be because of where I lived but others on different networks had reception. I called vodafone a few months ago and was put on hold for ages as well. I complained about the constant drop outs and delayed SMS messages that remain in the outbox and are not sent unless I physically resend. Reception can be shocking, no service it comes and goes all the time. I make 1 call and then the network is unavailable. Its crazy. You call and you can't even talk to an Aussie. They told me the same as they have been telling everyone else. It was my phone. There is nothing wrong with my phone. I used to be proud of being with vodafone and now I am embarrassed. I have not bothered to call back because what is the point they don't give a damn about their customers anymore.